I am writing to you regarding the purchase of the Renault Kadjar that I acquired from you in December 2019. I must say it is the first time I have ever purchased a car and have had total trust and confidence in the vehicle and the salesman. Patrick Sword made both of us feel very comfortable and confident with his knowledge and his explaining about all features of the vehicle was second to none. He explained everything about the car very thoroughly and answered all our questions that we asked; it was a pleasure dealing with Patrick and your company. Normally when I have purchased a car I am always a little bit worried about the vehicle but with this one I do not have that concern thanks to the assurance off Patrick. I am confident the car will last me a few years of trouble free motoring and when it it needs servicing I will definitely be in touch with you to carry this out for me. -
- J BAKER JANUARY 2020
Can’t thank you enough for your help when the tyre pressure warning appeared whilst I was halfway into my journey from my home in Mid Wales to Warwickshire. The kindness shown to me was very much appreciated. I wish you all a happy, healthy and prosperous New Year.
- LESLEY BELL DECEMBER 2019
Very professional, friendly and helpful dealership. Just bought a really nice Skoda octavia. I’m new to the brand, and Patrick told me everything I needed to know about the car and Skoda. This was excellent service from the purchase through to pick up, and a great deal. This will be my first point of call for my next car.
- PIERRE VAN ENGELS DECEMBER 2019
Really happy with the way I was looked after by Patrick and all the staff regarding the sale of my car, if you have a 1st class car to sell I thoroughly recommend them.
- RON GWILLIAMS 18TH NOVEMBER 2019
If l have to mark your team out of 100% they get full marks. Friendly, polite and attentive to my needs. Also l was aware of other customers being attended to at the same time. Completely different experience to my initial enquiry at the local main dealership , who most certainly need training in customer care. I am delighted with my car and you will most certainly be my first port of call when l can upgrade. You made the whole process easy. Thank you, well done. A most satisfied customer.
- SANDRA WHITE 22ND OCTOBER 2019
Dear Patrick, We both wanted to send you this card to show our appreciation to you for finding us two marvellous motor vehicles that perfectly suit our needs. Your style of salesmanship is simply the best. It is always a huge pleasure to do business with you. Also many thanks to Richard and all the staff for their continued great customer service and workmanship. Thank you for your continued support.
- JOHN AND NINA LEWIS 17TH OCTOBER 2019
Extremely positive, I bought a second hand VW Tiguan from this dealership. I took my children with me to the show room and we were treated really well, delighted with the way that Savilles receptionist and Salesman Richard dealt with us on that day. On the day of collection everything went smoothly and I would certainly entertain going back again in the future. Thank you for everything Savilles team ! including the service done on the vehicle.
- IAN CROPPER 30TH SEPTEMBER 2019
I would like to thank Richard and Sarah at your Showroom .They made the purchase of our new car so easy .Their help on even picking me up from the train station as I had travelled from Folkestone Kent . They were professional courteous and friendly and would recommend your showroom to other interested car buyers. Thank you.
- COLIN VOWLES 1ST AUGUST 2019
I have recently purchased a Renault Kadjar from Savilles. From the moment I walked through the door I knew I was in the right place. It was a big thing for me in getting the right car as I tend to keep my cars until their end. Patrick and his team put my concerns at ease and answered all my questions straight away. Thank you to you all for making my purchase stress free, fast and with ease. The knowledge of after care is an added bonus you really do go that extra mile. Thank you, what a team to be proud of.
- SARAH COX 26th JULY 2019
Having recently attended the Savilles Garage, to view a car that I am potentially going to purchase, I was extremely impressed on the customer service received by Patrick Sword, Extremely professional and straight to the point (No Jargon). The showroom was elegant and complimentary beverages were brilliant. Thank You.
- ASHLEY HALL 30th JUNE 2019
Bought our latest car from Patrick, Renault Captur did us a great deal thanks a lot.
- STUART WITHERS 20th APRIL 2019
Hi Patrick, Thank you for the quick response your garage made regarding my recent 'emergency engine warning signs'....and subsequent repair. Particular thanks to Sarah and Richard for their courtesy and action. Kind regards
- DEREK PEARSON MARCH 2019
Dear Richard and staff, Thank you for the excellent service given when we sent you our lovely little Corsa for its MOT and service, and what a service shown, a lovely charming young lady, Sarah, who so courteously transported us to and from our home whilst the work was done. We have always been very happy with our little Corsa, since the purchase six years ago from Savilles, always stood up to expectations of Vauxhall engineering, and their follow up service through your own good selves. So again thank you Richard for your kindness, and help, and for returning our car back to us afterwards so wonderfully valeted. Every blessing to you and your staff.
- JILL AND MILES COWPER FEBRUARY 2019
Patrick was extremely polite, sincere and professional.
- SEBASTIAN MASCARENHAS FEBRUARY 2019
Steve and I would
like to say a big 'thank you' to Patrick and his staff for the fabulous service
we received throughout the recent purchase of our new car!
The efficiency and attention to detail was first-class - Patrick couldn't have been more helpful. Everything was thought of which made the process so enjoyable.
Pleased to say that I love the car too!! Thanks so very much. Best wishes
- MAUREEN WALKER JANUARY 2019
Fantastic customer service from the service department. They go out of their way to help. Been using them for many years and will continue to do so.
- PAUL DAVIES JANUARY 2019
Dear Patrick, Just a quick e mail to say how pleased I am with the Dacia Logan you sold me. Your service was second to none, and going out of your way to pick me up from the train station, when I came to pick the car up. Thank you once again for all your help. Kind regards.
- STEPHEN MORGAN JANUARY 2019
Great service very helpful and professional, would recommend them to anyone.
- SALLY FARMER DECEMBER 2018
Hello Patrick, May I take this opportunity in thanking you for all your help in finding me this lovely little car!! It drives like a dream. I love it already! It was lovely to meet you again. Your attention to detail as ever is second to none. Warmest Regards.
- SUSAN BROOKES NOVEMBER 2018
Hi Patrick, Just a short email to say how pleased I am with my new Clio. I am so so happy!! Its nice to drive and its everything you said it would be.... I would definitely recommend your garage to anyone who is looking to purchase a new car. The service was fantastic, very friendly, I felt very comfortable and safe. I am sure my youngest son Harry will be looking to purchase a car in the future once he passes his test.
- LISA BADDAMS SEPTEMBER 2018
My wife and I recently each bought a car from Savilles, both very low mileage, and we are extremely happy with the cars and the customer care which we received from Patrick and his team.
- RON PEARCE JULY 2018
Hi Patrick, Just wanted to say a big thank for the excellent service that my husband and myself have received from you today and over the last week we would highly recommend Your garage.
- LYNN HARRIS JULY 2018
Just wanted to take the opportunity to say thank you very much for the great service we have received from you again - as a family we have purchased 3 new Skodas from you in the past.
Having bought the used Fabia Monte Carlo a couple of weeks ago - we love it, by the way - we returned to see you as the boot support struts had failed, not something that could be anticipated by anyone. We thought that we might be coming over initially for someone to inspect, so were surprised and delighted when the key was returned to us after a short wait with a lovely cup of coffee with new parts fitted. As always you all exceeded our expectations. Savilles is definitely the most friendly and attentive garage we have dealt with ever and well worth our 120 mile round trip to get to you.
Please pass on our thanks to all your staff.
- CHRIS AND GERALD WILKINSON JUNE 2018
Cannot recommend Savilles highly enough!! Needed to upgrade my golf, and after extensive searching one came up here with fantastic spec, low mileage and a very tempting price!
After initially approaching them via their website, a prompt response from Patrick Sword (the MD) was greatly appreciated, and a test drive suitably arranged. After which he was instrumental in ensuring the whole process went through on a time scale that was suited to me, in fact never before have I experienced buying a car when I truly felt the staff really do put the customers needs first, even supplying new plates as I was putting my personal plate on it!!
If only I changed my car more often...
- STEPHEN SMITH JUNE 2018
Good afternoon Patrick, thanks once again for making my purchase of another car from you a pleasant experience rather than a trial. Very pleased with the almost new, low mileage Octavia which is pristine and a joy. Thanks for the pre-pickup service and look forward to next service which comes up quickly with the high mileage I do and I know I will get the consistent high level of service from the Service Department that I get from Sales and have had for more than a decade for Savilles.Thanks again.
- LAWRENCE JASPER MAY 2018
Thank you for the excellent service we received from all the staff at Savilles Garage. Firstly I'd like to say a big thank you to Phil for the forthright approach when purchasing our Skoda Fabia. Phil answered all our questions openly and honestly. After visiting other garages prior to Savilles it was a pleasure to deal with a friendly helpful and no pressure sales team.
- ALAN AND ELAINE HICKMAN APRIL 2018
I had a call back the same day as my enquiry. I went to the showroom without an appointment and I was met and went for a test drive. I was made very welcome and had a coffee. I bought the car and we love it! 5 out of 5 stars - CarGurus
- MRS NICOLA TOLLEY MARCH 2018
5 Star review.
- MRS PAM GAZEY MARCH 2018
A first class service. All the staff in sales and service are 100% dedicated to there customers. The showroom is a joy to visit and the coffee is very good.
I want to Thank you for my latest purchase. Love it. It is always a pleasure getting a fabulous new car with excellent service as always. Big Thanks to Patrick who took his time to explain all i needed to know. First class service as usual.
Savilles have a unique approach to quality. Quality seems embedded in every aspect of their relationship with their customer and when I recently purchased my Volvo, it was an experience of customer service I have never previously come across. Genuine care in every detail of the transaction. I have no hesitation whatsoever in recommending them and I will return. Very grateful to you and your team for making every aspect of the transaction so smooth. Well done!
We have changed our car with you again very pleased with the deal. Patrick is the very best at his job always helpful would recommend them every time.Stuart & Faith Withers
Dear Mike, Thank you so very much for your help with the purchase and delivery of my new car, I will definitely recommend 'Savilles'. Best wishes Annette Heyes
Cannot fault the team at Saville's Garage at all. We recently purchased a used car from them. Car was immaculately presented. Sale was completely hassle free. Garage undertook additional work to the vehicle prior to collection in a timely manner. Upon collection there was a minor hiccup with the vehicle, workshop team + sales team straight out to rectify the issue. Honestly? Car was slightly higher than I hoped to spend, but on reflection, absolutely worth it.
Dear Mike, I just wanted to thank you and the rest of the staff at Savilles for the excellent service we received when we changed our Yeti last weekend. We were very impressed with what we saw and with what you did for us and we are very happy with teh new Yeti. Kind regards Holly and Jonathan Brown.
It was a real pleasure to buy my Dacia Duster Prestige Auto from Savilles. Started as an interest in the Duster as I on occasion pass Savilles on my journey to see a friend , I dealt mainly with Sarah who was a joy to deal with buying my Duster , all the staff at Savilles were always helpful , efficient, and very pleasant what ever the enquiry. This is one of six French cars I have bought in the past and I would like to say how delighted I am with the Prestige from the superb Auto, finish , engine , mpg , hope it will be a long and Happy ownership until I upgrade to a later model in this range of Dusters , how about the ultimate Dacia Duster Prestige Auto 4 wheel drive . Kind Regards Terence Smith
To Savilles, A big thank you for all your help in buying our lovely new car, we are so pleased.
Dear Patrick, I would like to thank you and your friendly team for the attention shown to me on the recent purchase of ‘Trafic business+ Van’. From the initial greeting through to the transfer of my cherished plate, was a caring and helpful experience. Being in the hospitality industry, where attention to detail is paramount, sometimes lacks in other professions, however I can honestly say that the expectation was certainly met if not exceeded. Thank you Happy Customer Brian
A helpful, friendly, welcoming team. A really good experience from Savilles. The car is immaculate, and the knowledge of the car, previous to my purchase, from Patrick was outstanding. Every question I had was answered without me having to ask and the finance package along with the warranty is great. I can't recommend this place enough. Thank you for making my purchase an easy, stress free one! 5* service
Have just picked up our Dacia Logan Stepway from Savilles in Kidderminster this morning and the sales experience was amazing. They are a true customer orientated company – where nothing is too much trouble. Our purchase was not straight forward (us not them) and Mike Birch our salesman handled it with true professionalism – a star in his own right. Both my husband and I have worked in the Motor Trade for most of our working lives and it was a pleasure to have been sold our Logan by a company which has such high standards. Dacia are vehicles which we recommend to anyone who asks having had a Duster and Sandero Stepway in the past.
Having just purchased our new Dacia Sandero from Savilles Garage we would like to express our thanks to Thomas Cox for making it a most enjoyable experience. He was so approachable and helpful. He is a credit to the company. Peter and Wendy Bradley
Took delivery of a used Captur the weekend which we are very happy with, The customer service we experienced from all members of the team throughout the process was excellent, Steve's product knowledge was excellent and helped us make the right decision. I think we made an excellent choice with the Renault Captur and would recommend this vehicle and Savilles as a dealership..
Bought our Skoda Fabia vrs estate today and we couldn't be happier with our purchase. Patrick Sword was unlike any other salesman we have dealt with, an absolute pleasure to deal with and NEVER pushed for any unnecessary extras. The dealership on a whole was outstanding and the staff couldn't do enough for you (and small children). Highly recommend them and after our experience we wouldn't purchase a car from anyone else. Give them a call first if you are looking for a new car. 5* Thank you
mom n dad bought a Captur yesterday (mr & mrs kempton) i would just like to say a massive thankyou to steve wycherley for all his help and guidance in helping them choose the right car for their needs also thanks to patrick and the rest of the saville team ... no nasty car sales pressure just honest genuine advice i would deffinately recomend to anyone thinking of buying a car whether brand new or used.. i honestly cant praise their service enough .. well done all the saville team big thumbs up
Took delivery of our Dacia Duster Prestige yesterday and couldn't he happier with it. Absolutely love the car and can't wait to take it on long road trips. Savilles garage, Mike Birch in particular, have excelled in customer service throughout every step of the process from the test drive, to ordering, to taking delivery. The car even came quicker than expected so that was a nice new years bonus. I would highly recommend Savilles if considering buying a car, staff are friendly and accommodating (put up with my 2 year old's antics smile emoticon:-) ) and no hard sell from anyone at any point. Many Thanks, The Pheyseys
I Picked up my new Kadjar yesterday, love it so far. Thanks to Mike Birch, absolute top guy, & all the staff at Savilles, fantastic service, kept me up to date with build & delivery dates. Would highly recommend anyone to buy a car from them.
Dear Mr Sword, Thank you for your letter dated 14th November, since taking delivery of our Dacia Sandero Stepway it has created a lot of interest from colleagues. We have had no hesitation in recommending your Company for the excellent service we have received from Mike Birch, yourself, and the other staff, and look forward to dealing with your aftersales staff for servicing our vehicle. Yours sincerely Irene and Geoff Pearce
Would highly recommend Savilles Garage especially Mike Birch who was very friendly yet professional and got me a great deal on a Dacia Stepway for the budget i wanted. Having gone from an Audi to a Dacia i thought i may be a little disappointed with having less frills on this car however i think for the money its a fantastic buy and the fuel economy is tremendous. Recommend Dacia and Savilles very highly.
Dear Patrick and all the staff at Savilles, Thank you for all your help in the past at Savilles and I hope you carry on the good work in the future. We, that is myself Paul and Louise would like to praise all the service personnel for all their hard efforts for looking after our cars. We would like to thank Patrick and the entire sales personnel for the smooth transactions of the purchase of our new Dacia Duster. This is the 3rd Dacia we have had, this being the full range (1st a Logan 1.5 dci Laureate in May 2014, 2nd Sandero 1.5 dci Laureate in June 2016 and now a Duster Prestige 1.5 dci in October 2016). We think you cannot go wrong with a Dacia and the service you get from Savilles is second to none, as they are always there to help. We look forward to having a long term relationship with Savilles. Many Thanks, Paul and Louise.
Just a quick note to say thank you for making the car buying process so smooth and easy. Having been through a few car sales/purchases with my partner I've seen some frustrating and infuriating processes...... Mike made the process really easy, he explained things in a simple, jargon free way to a person like me who has driven the same car for the last ten years and knows very little about it still. Patrick was also very friendly, knowledgeable and ensured the handover was incredibly smooth on the day. I've also received a letter since the purchase introducing the after sales team. From the first phone call to driving off in my new car, I would like to thank you for the pleasant, worry free experience. 22nd Sept 2016
Excellent is the word that describes my buying experience with Savilles. Will recommend them to everyone I know. Day 4 as a Dacia Duster owner and I am so happy I bought from them. I was so excited to be behind the wheel of my new car that poor Mike got a hug from me. 20th September 2016
Just purchased a new Renault and have to say the service we got especially from Mike Birch was second to non, many thanks, keep up the good work.
Just brought a car from Savilles Mike Birch sorted everything, had my old car and arranged pickup of my new one. Thanks Mike pleasure doing business with you.
Purchased a Clio from you and was helped every step of the way by Steve, he was absolutely fantastic. Couldn't ask for more from a salesman and will be recommending him and your company to anyone and everyone within earshot!
Just want to say a massive thank you to you for my new Dacia duster love it love it and a massive thank you to Mike 5* service all the way would highly recommend X
Thank you Mike for all your help with my new beauty you were very supportive and we really appreciated the time you spent helping us to get what we wanted - fantastic service
I would just like to a massive thank you to Savilles especially our salesman Mike and Patrick your both a credit to the company. No problem was to big or small. We needed a new family car as getting the car seat in and out of a 3 door was a nightmare. We had been to other garages and we had seen cars but the sales men would spin you a tale or didn't seem trust worthy. We didn't feel that at Savilles. Mike was open and honest and went above and beyond to make us fell comfortable, I would highly recommend You take a look.
We have just purchased our first new Dacia Duster from Savilles and having collected it today we wanted to say how satisfied we are with the service we received from all the people we dealt with. At all stages we were kept well informed and always given all the options available to us so that we were able to make informed choices. Our main contact was Mike Birch and I must say he was an easy deal with salesperson without any of the usual pressure selling techniques. Now to get down to enjoying the car. Thanks again to all involved.
I recently bought a Dacia Sandero Ambiance from this garage and it is a wonderful car to drive...extremely happy with it. A huge thankyou to Mike for all his help. The service we received from him was very professional and friendly. Again, many thanks!!
Brought a 16 plate Dacia Stepway just 2 weeks ago. We couldn't be more pleased with our choice. A big thank you to Mike who looked after us he was not the usual pushy sales man and because of his customer care was the reason we decided to purchase from Savilles all the staff are friendly and because of their customer care next time we are ready to change our car we shall head straight back there. Thank you all once again Pat & Ray Morris
Purchased a Dacia duster from Savilles garage this week. From start to finish we were kept informed. Mike was our salesman whom was very helpful polite and approachable. We are very pleased with our purchase and wouldn't hesitate to recommend Savilles garage. Top class service!!! Many thanks especially to Mike
Dear Patrick, Thank you for your letter stressing your commitment to high standards of care which is greatly appreciated. Let me say I have been delighted with the attention I received from you & particularly Sam Jessop (you have a jewel there). I have only had the Captur Signature 9 days but I am delighted with it. If your aftersales service matches my experience with Sam then I will be more than satisfied. Kind regards.
We drove out of the garage on 1st March in our new Sandero car and we are thrilled, both with the car and the exceptional service we had from Mike Birch and all the staff at this garage. They were all, without exception, kind, helpful, patient and knowledgeable. The hot chocolate was good too. Many thanks to you all.
We just wanted to let you know that we are absolutely delighted with our new Dacia Sandero. We wanted to say a really big thank you to Mike Birch for the efficient and helpful way in which we were looked after. You were not pushy like a lot of salesman and because of you we would definitely recommend you and Savilles to our friends and family.
Patrick, thank you again for your support with our purchase. The service from you and your team at Savilles was outstanding. Thanks and regards.
Many thanks to Mike at Savilles Garage for helping me to choose my next car. Many thanks again.
Mary and I would like to express our thanks for the personal service received this morning by all at your place and particularly by Sam Jessop.
Just a short note to thank you and your staff for looking after my car, and me, so well.....and also, to have it returned valeted was a lovely surprise. Thank you. Derek Pearson
We have just become the owners of a Skoda Spaceback SE . We were guided through the process of buying a Skoda by Patrick who magicked his way through the usual interminable paperwork which I hate ! Having discovered we are both " Petrol heads Cum lauda " the whole operation was so hassle free. Now the the car, I am still amazed by the presentation of an immaculate Spaceback - truly for us a dream car. Thanks Patrick and all the lovely staff who gave us so much support we really do appreciate it. Best Wishes, Geoff and Pat
Visited yesterday, what a delightful staff!! Everyone was so welcoming and informative, drinks offered, well looked after from the minute we arrived after our 2 and half hour journey. Thank you all, Sam looked after us but other staff involved who were lovely too.
Please pass on my many thanks to Patrick and his team for the excellent service I have received during the purchase of my new Clio. And may I wish you all every success in the future. Regards
I have used Savilles Garage for over twelve years, just bought our ninth car. We have bought a Dacia because we still wanted to use them and being very local to us always first class service from Patrick and his staff. Stuart and Faith Withers (kidderminster)
Dear Patrick and all the staff, Thank you very much for your time and excellent customer service. Loving the Clio so much! Thank you, Samantha
'I would like to pass on my thanks for my recent purchase of the Vauxhall Insignia. My dealings with Patrick were excellent and conducted in a very professional manner. The car itself is a lovely comfortable and economical drive and I would have no hesitation in recommending your garage to any of my friends. Once again, many thanks'
I purchased a Skoda Octavia in April 2000, having been very pleased with the performance of the vehicle and helpfulness of the staff, there was no doubt my next car would be a skoda, purchased from the same garage, which was a Skoda Superb Automatic purchased December 2014 from Savilles Garage. I would like to thank Steve Wycherley (Sales Executive) for his friendliness and professional service which was excellent; also owners Patrick and his Father. Many thanks.
"I have bought many new and second hand cars for the family in the West Midlands area from several different dealers and my experience is that Savilles Garage have shown themselves to be head and shoulders above others in the area for the service, both in Sales and car servicing, that I have received and I look forward to continuing to use them for Sales and Servicing."
'We have been customers of Savilles Garage for the past eight years. During that time our experience has been of complete satisfaction. This has been not only from the sales perspective but from the whole organisations attitude to all aspects of administration, service, and knowledge. To sum up our experience, we have been so impressed with the professional, personal and thorough attitude to all our needs of the entire work force. We have no hesitation in recommending Savilles to anyone.'
'Without a doubt the very best dealer I have ever come across. Their attention to detail and genuine friendliness makes a huge difference. All the staff are smiling and the relaxed approach is a lovely change to others who I have used in the past. 100% recommended!'
'Sincerely wishing you, Patrick and all your family and lovely team the very best with the move to Renault. I know you will continue to look after everyone in the most special way. A new venture you are embarking upon, it's wonderful news'